Category Archives: staff spotlight
Most of us only think about the customer support team at a software vendor when something goes wrong. We could be trying to configure the product, figuring out a feature, or worst case, the product isn’t working for us. With most vendors, support is readily available and you’re quickly speaking with someone who can resolve your issue. A few days later, you may get a survey to complete and, in most cases, you report your satisfaction. But is that enough? Shouldn’t you get more from your support team, especially when you’re paying annual maintenance fees?
A guest post by Denise P. Kalm – You’ve probably met John Baker, mainframe guru at MVS Solutions. He speaks regularly at SHARE and CMG (and probably a few places I didn’t know about). His smiling face greets you at the MVS Solutions booth. But what you may not know is that he is passionate about volunteering for CMG – Computer Measurement Group.
With the General Chair overseeing the logistics, John is responsible for ensuring that CMG continues to provide quality mainframe content, in addition to the other tracks. Since mainframes are only a part of what CMG covers, John must work diligently to find the kinds of papers people really want to hear. Because of his wide network, he can draw on some of the ‘mainframe stars’ to help out.