Tag Archives: SLA
We systems programmers love metrics – and we have a lot of them. Leveraging its Batch Service Metric, ThruPut Manager can help you set and achieve SLAs that are achievable and desirable. Give it a try and see how better communication between IT and the business can lead to career opportunities and advancement.
In our busy lives, we’ve all had to learn how to set priorities. If we only had an assistant that would help maximize our time, we might find more bandwidth for fun. As the Master Controller of our lives, we choose how to manage our personal time. When it comes to work, however, things are different. A good part of our job is managing priorities given to us and delivering on expectations.
With the focus on compliance, most companies have SLAs for online work, but many don’t have SLAs for batch. We all know only too well that users have expectations as stringent as SLAs. Everyone’s tracking how well you manage batch, but because the batch SLAs aren’t documented, they are what the users think they should be. How can you possibly manage that!?
A guest post by Denise P. Kalm – Layoffs, outsourcing and wage-stagnation, oh my! The 21st century workplace hasn’t been all that kind to IT workers, leaving us fearful about our jobs, insecure about retirement and desperate to simply survive. While the 20th century was largely marked by rewarding technical prowess, this new century is different. IT investments are no longer the absolute guarantee of profitability and competitive edge.
While most business units have long been focused on ensuring net profits, IT, as a cost center, was not. With the economic downturn, cost centers were no longer okay – everyone has to have an eye on profit. This means us. No matter what your role in IT, but especially if you are in capacity planning or performance, you need to expand your role to look at the balance sheet as it applies to your department.
It’s 7 a.m. You sit down at your desk and, despite managing your email account until late last night, you open an inbox so full that you can’t send out anything until you bring your storage down a few MB. Messages start popping up—previously-configured alerts designed to notify you of looming application issues—indicating that simply working through the backlog is going to take up a significant portion of your day. And after a quick glance at your calendar, it’s evident that you’ll have at least five hours of meetings rounding out the rest of it.
Once again, lunch and a planned run to the gym are out. Your manager stops by to tell you that the scheduler is having some issues with batch—the recent merger dumped a huge load of new accounts. In the weeks before the increase in demand, you were having trouble making the SLAs. Even without asking, you know that batch isn’t priority one, but you can’t ignore it.
Advertisers constantly stress the value of more. More data, more minutes, more channels, more choices—it makes it easy to believe that more is truly better. For some situations, it probably is, but as John Baker recently discussed in our CMG webinar, What’s in your nest? More than ever – Less is More!, for performance experts this can seem counter-intuitive.
Don’t get us wrong—we would all love more processor capacity and more memory. But while over-configured datacenters were common in the past, today that’s no longer the case. With more mainframers finding themselves challenged to reduce costs, we rarely get more—except more workloads, more challenges and more demand.
Every job has its downsides. In IT, these usually take the form of tedious, repetitive tasks that prevent us from doing more interesting and challenging activities. But what if there was a way around them? If you don’t like to cook—or if you need a break from the monotony of it—what do you do? You likely head out to a restaurant and let someone else do all the work. You select what you want, how you want it—and then you leave the dishes for someone else. What if it was possible to approach one of IT’s most menial tasks—batch performance management—in the same way?